With Hurdlr, you have the flexibility to cancel your subscription at any time, on your own and without the need to talk with any Hurdlr team members. Note that you'll still get access to Premium features through your current expiration date. After your expiration date, you will still have access to free features which include exporting your data through the Tax Report. If you take the added step of deleting your Hurdlr account altogether, your data will also be deleted.
We’re sorry to see you go, but we understand if your situation has changed or Hurdlr isn’t right for you any more. Because you have the flexibility to trial Hurdlr and choose a discounted annual plan, a monthly plan or a free plan -- in addition to the ability to cancel anytime on your own without the need to talk with any Hurdlr team members -- requests for refunds are rarely granted. If you still choose to move forward with a refund request, you should follow this two-step process:
Cancel your active subscription
Request a refund
Cancel Your Active Subscription
With Hurdlr’s flexible plans, you can cancel your subscription at any time.. Once you cancel, the subscription will continue through your expiration date.
Follow the quick and easy steps here to cancel your subscription. Make sure you follow these cancellation steps before requesting a refund so that you avoid any future renewal charges.
Request a Refund
While subscriptions are non-refundable, we understand there are extenuating circumstances. We offer several methods to purchase a Premium subscription, and each has a unique refund policy determined by the payment service.
Google Play Store
Google Play Store
While all Google Play Store purchases are final, it may be possible to get a refund directly from Google within a certain timeframe. Follow the steps here to request a refund directly from Google at their discretion.
If the Google Play Store rejects your refund request, a refund is not possible. To read more about Google’s refund policy, click here.
Apple App Store
Apple App Store
While Apple’s terms state “All transactions are final,” it may be possible to get a refund directly from Apple within a certain timeframe. Follow the steps here to request a refund directly from Apple at their discretion.
Apple will decide within a few days whether your request for a refund is approved. If Apple rejects your refund request, a refund is not possible. To read more about Apple’s refund policy, click here.
Direct Purchase through Hurdlr
Direct Purchase through Hurdlr
Subscriptions purchased directly from Hurdlr (not through the Google Play Store or Apple App Store) are flexible and can be canceled at any time. If you no longer wish to continue with your subscription, you can cancel at any point during the billing cycle (before the expiration date), and the subscription will not automatically renew. Please note that your subscription will continue through your current expiration date.
Subscriptions purchased directly from Hurdlr are subject to our Terms of Use and are non-refundable.