For Samsung devices, it's important to check these settings to ensure your phone is not preventing Hurdlr from running: Battery Optimization, Power Saving Mode, Adaptive Battery, Data Saver, Allow Background Activity and Allow Background Data Usage.
Battery Optimization
This feature is designed to conserve battery, but it can prevent apps like Hurdlr from being able to run properly in the background. To allow Hurdlr to run follow the steps below:
Tap Settings
Tap Device Care > Battery
Tap Optimize battery Usage
Scroll through All Apps to find Hurdlr
Toggle Off battery optimization for Hurdlr
Power Saving Mode
This feature will turn off location services for your apps automatically, so Hurdlr is not able to run when it's enabled. It can be triggered automatically without your knowledge when your battery is low, so to avoid any issues, you should disable it. You can disable it by following the steps below:
Tap Settings
Tap Device Care > Battery
Tap Power Mode
Tap "Optimized"
Toggle Adaptive Power Saving to Off
Adaptive Battery
This feature will shut off apps in the background, which will prevent your trips from being tracked. By default, it will force quit any app that hasn't been launched in 3 days. To disable this feature for Hurdlr, follow the steps below:
Tap Settings
Tap Device Care > Battery
Tap App Power Monitor Management or Unmonitored Apps
Toggle Adaptive Battery to Off
Toggle Put unused apps to sleep Off
Tap Apps that won't be put to sleep > Add Apps > Hurdlr to ensure Hurdlr won't be put to sleep.
Data Saver
This feature is another one that can cause tracking issues. To disable it, follow the steps below:
Tap Settings
Tap Connections > Data Usage
Tap Data Saver
Tap Allow app while Data saver on
Scroll down to Hurdlr and make sure it's turned on
Allow Background Activity
This setting is necessary to ensure that your mileage is able to be recorded in the background without your phone killing the app. To enable this:
Tap Settings
Tap on Apps > Hurdlr
Tap Battery
Toggle On “Allow background activity”
Allow Background Data Usage
This setting will allow Hurdlr to use your mobile data while running in the background if necessary. To enable this:
Tap Settings
Tap Apps > Hurdlr
Tap Mobile data
Toggle On “Allow background data usage”