Samsung Background Restrictions That Cause Mileage Issues

For Samsung devices, it's important to check these settings to ensure your phone is not preventing Hurdlr from running: Battery Optimization, Power Saving Mode, Adaptive Battery, Data Saver, Allow Background Activity and Allow Background Data Usage.

Battery Optimization

This feature is designed to conserve battery, but it can prevent apps like Hurdlr from being able to run properly in the background. To allow Hurdlr to run follow the steps below:

1. Tap Settings

2. Tap Device Care > Battery

3. Tap Optimize battery Usage

4. Scroll through All Apps to find Hurdlr

5. Toggle Off battery optimization for Hurdlr

For some devices on Android 12 or higher:

1. Tap Settings

2. Tap Apps > Hurdlr

3. Tap Battery

4. Ensure Optimize battery usage is set to 'Not optimized'

Power Saving Mode

This feature will turn off location services for your apps automatically, so Hurdlr is not able to run when it's enabled. It can be triggered automatically without your knowledge when your battery is low, so to avoid any issues, you should disable it. You can disable it by following the steps below:

1. Tap Settings

2. Tap Device Care > Battery

3. Tap Power Mode

4. Tap "Optimized"

5. Toggle Adaptive Power Saving to Off

Adaptive Battery

This feature will shut off apps in the background, which will prevent your trips from being tracked. By default, it will force quit any app that hasn't been launched in 3 days. To disable this feature for Hurdlr, follow the steps below:

1. Tap Settings

2. Tap Device Care > Battery

3. Tap App Power Monitor Management or Unmonitored Apps

4. Toggle Adaptive Battery to Off

5. Toggle Put unused apps to sleep Off

6. Tap Apps that won't be put to sleep > Add Apps > Hurdlr to ensure Hurdlr won't be put to sleep.

Data Saver

This feature is another one that can cause tracking issues. To disable it, follow the steps below:

1. Tap Settings

2. Tap Connections > Data Usage

3. Tap Data Saver

4. Tap Allow app while Data saver on

5. Scroll down to Hurdlr and make sure it's turned on

Allow Background Activity

This setting is necessary to ensure that your mileage is able to be recorded in the background without your phone killing the app. To enable this:

1. Tap Settings

2. Tap on Apps > Hurdlr

3. Tap Battery

4. Toggle On “Allow background activity”

Allow Background Data Usage

This setting will allow Hurdlr to use your mobile data while running in the background if necessary. To enable this:

1. Tap Settings

2. Tap Apps > Hurdlr

3. Tap Mobile data

4. Toggle On “Allow background data usage”