Hurdlr’s invoicing feature allows you to issue refunds for invoice payments that your clients paid via credit card or bank transfer (through Stripe). You can easily issue refunds through your Hurdlr account without needing to interact with Stripe directly.
Once your client has paid their invoice via credit card or bank transfer, it will automatically be updated as paid. You can refund the payment in full at any time, if needed.
To Refund an Invoice
On the web app, click ‘Invoices’ on the left side of the screen
Click the Type filter and select ‘Paid’
Click the blue arrow button on the far right for the invoice you’d like to refund
Confirm that you’d like to refund the invoice
This invoice will be automatically refunded via Stripe and your client will receive an email notifying them that the invoice has been refunded
Once an invoice has been refunded, it will be listed under the ‘Refunded’ Type filter.
Refunds processed via Stripe can take up to 5-10 business days to be reflected in your client’s account.