One of the most-used features in Hurdlr is the mileage tracker. Many devices have default settings to prevent apps from running in the background, so you’ll want to ensure you’ve given the app the correct permissions and are interacting with it properly to ensure your mileage can be tracked.
Review this checklist to ensure that you experience the most effective mileage tracking in Hurdlr:
Is Hurdlr running in the background?
Keep the app open and running while tracking drives. If closed, your phone may prevent Hurdlr from running in the background, which means it won’t be able to track your mileage.
A good practice is to open and interact with the mobile app on a regular basis to prevent the app from being shut down without your knowledge.
Are ‘Location Services’ turned on for Hurdlr?
Location must be enabled in order for Hurdlr to have the permissions it needs to run and track your mileage.
On iOS
On iOS
Navigate to your iPhone’s settings
Scroll down to find Hurdlr
Tap the ‘Location’ option
Set to ‘Always’
It's important to note that on iOS 13 and above, your phone has an option to select app location services only 'While in Use'. Selecting 'While in Use' will prevent automatic drive detection. Apple has made it so 'While in Use' only allows the app to access your location when it's physically up on the screen, so it does not work for apps like Hurdlr that run in the background.
On iOS 14 and above, there is a ‘Precise Location’ setting. This must be toggled on for Hurdlr in order to accurately track your mileage.
On Android
On Android
Navigate to your phone’s settings
Tap on ‘Apps’
Select Hurdlr
Set ‘Permissions’ and ‘Location’ to ‘Allow all the time’
While your phone has an option to select app location services only ‘Allow only while using the app’. Selecting ‘Allow only while using the app’ will prevent automatic drive detection. Android has made it so ‘Allow only while using the app’ only allows the app to access your location when it's physically up on the screen, so it does not work for apps like Hurdlr that run in the background.
For Android 9 or below, you’ll also need to set additional location permissions. To do so:
Navigate to your phone’s settings
Tap Security & Location
Tap Location > On > High Accuracy (if applicable)
If your Android device has the 'High Accuracy' setting, this must be enabled in order to track mileage. If this is not an option, just make sure location settings are turned on.
Is the Motion & Fitness permission enabled (iOS)?
Enabling the Motion & Fitness permission for Hurdlr allows the mileage tracker to detect movement and begin tracking your drives. To enable this setting on your iPhone:
Navigate to your iPhone’s settings
Tap ‘Privacy & Security’
Tap ‘Motion & Fitness’
Toggle on ‘Fitness Tracking’ and ensure that it is toggled on for Hurdlr
Did you force quit Hurdlr?
Force quitting occurs when you exit out of the app by:
iPhone 8 or earlier: Double-clicking the center iPhone button and swiping the app
iPhone X or newer: Swiping up from bottom edge of screen and swiping the app
Android: Tapping the menu button on your Home Row and swiping the app
Force quitting may kill the app, which would prevent it from being able to run in the background and track your mileage.
Is your phone restricting background data, app, or battery usage?
It is important to have the correct settings for background data, app, and battery usage. If any of these features are restricted, it could affect the ability for your phone to detect movement and begin tracking.
On iOS
On iOS
Having Low Power Mode turned on may inhibit the mileage tracker's ability to determine location/distance in the background, so we recommend turning it off while tracking mileage.
On Android
On Android
Some default Android device settings like Battery Optimization, Data Saver, App Power Monitor, Smart Manager, and App Standby are designed to shut down apps automatically and will prevent Hurdlr from being able to run in the background of your device.
Click here for the full list of background restrictions that cause mileage tracking issues for Androids and how to disable them.
Is Wi-Fi turned on?
Keeping your Wi-Fi turned on can make a big impact on your device’s ability to track your mileage. Even if you are not directly connected to a specific Wi-Fi, there are still signals in proximity that registers location information. Keeping this setting toggled on will make your mileage more accurate and efficient.
Follow these steps to enable Wi-Fi:
Navigate to your phone’s Settings
Select ‘Wi-Fi’
Toggle On
Are you updating your Hurdlr app?
Hurdlr is constantly improving and growing to provide new features and enhancements. Ensuring that you always have the most recent version of the app installed is important.
To check for new Hurdlr updates:
On iOS
On iOS
Navigate to the App Store
Tap on your profile picture on the top right corner
Pull down to refresh the page to see apps that need updates
If you see Hurdlr listed, tap ‘Update’
On Android
On Android
Navigate to the Google Play Store
Tap the bubble in the top right to open the Setting menu
Select ‘Manage apps & device’, then ‘Updates Available’
Tap ‘Update’ next to Hurdlr
Do you have the latest version of your phone’s OS?
To ensure that you are getting the most accuracy and efficiency out of Hurdlr, be mindful of your phone’s operating system updates. You should always have the most up-to-date OS in order to support Hurdlr.
To check for OS updates:
On iOS
On iOS
Navigate to Settings
Tap ‘General’, then ‘Software Update’
If you have a missing update, select ‘Download and Install’
On Android
On Android
Navigate to Settings
Tap ‘System, then ‘About phone’
Select ‘System Updates’ and install the new version of OS
Are you currently logged into Hurdlr?
Make sure you’re signed into Hurdlr and your account's email address is correct to help make sure all your mileage is tracking as expected.
To verify you're signed in, just open the Hurdlr app. If you see the login screen, then you're not currently signed in, so enter your username and password.
Follow these steps to double-check the account you're signed into:
Tap the 3 dots icon on the top left of your screen
Scroll to ‘Account Info’
Ensure that the email at the top of that screen is correct and accurate